Contact Us
Got a question about one of the sweepstakes casinos we cover, spotted something out of date, or just want to flag feedback? This page explains how to reach the Sweepstakes Casinos team and what kind of enquiries we can help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though busier periods can mean a slightly longer wait. Please include as much detail as you can — the name of the operator you're asking about, screenshots if relevant, and the state you're playing from, since eligibility and terms often vary by location.
What we can help with
- Corrections or updates to information about any operator listed on this site, including welcome offers such as those from Crown Coins, SplashCoins or McLuck
- Questions about how the sweepstakes model works, including the difference between Gold Coins and Sweepstakes Coins
- Feedback on your own experience signing up, claiming a daily reward, or attempting a redemption
- General enquiries about the site, our review process, or content on our other pages
- Reports of broken links, outdated offers, or inaccurate details
What we can't help with
We're an independent review and comparison resource, not the operator of any sweepstakes casino. If your enquiry concerns an active account — such as a redemption delay, identity verification, a locked account, or a payment issue — you'll need to contact that platform's own customer support team directly, since we have no access to individual accounts or transaction records. Similarly, we can't offer legal advice on whether a particular site is permitted in your state. If you have questions about the rules where you live, it's worth checking the operator's own terms and conditions or speaking with a qualified professional.
Before you write in
A few things are worth checking first, since they cover the questions we're asked most often:
- Eligibility and state availability: sweepstakes casinos are not available everywhere in the US. Availability changes as operators and states update their positions, so always confirm current eligibility on the operator's own site before signing up.
- No purchase necessary: legitimate sweepstakes casinos let you participate without buying coin packages, usually through a free alternative method of entry such as a mail-in request. If a site implies otherwise, that's worth flagging to us.
- Redemption terms: minimum thresholds, identity verification, and processing times vary by operator. These details sit alongside each offer in our listings rather than in one general disclaimer, since they differ from platform to platform.
- Responsible play: if you're concerned about your own play or someone else's, our Responsible Gambling page has resources worth reading before you reach out to us.
Feedback shapes our reviews
Our ratings and write-ups are based on research into each operator's published terms, promotions, and game libraries, not on personal outcomes, and commission from any operator never decides where they rank. That said, reader feedback still matters: if something in a listing doesn't match your own experience — a welcome offer that's changed, a state restriction that's shifted, or a feature we've missed — telling us helps keep the information useful for the next person comparing options.
Other pages that might answer your question first
If you're looking for background rather than a direct reply, a few of our other pages may already cover it. Our About Us page explains who runs this site and how we approach reviews, our Responsible Gambling page covers healthy play habits and support resources, and our Terms and Conditions page sets out the rules for using this site itself.
Whatever the reason for getting in touch, we'd rather hear from you than have inaccurate or outdated information sit on the site. Email us at [email protected] and we'll get back to you as soon as we can.